Refund policy

SWA AUTO SPORTS

RETURN & 6-MONTH LIMITED WARRANTY POLICY

Effective Date: September 25, 2026

Returns are accepted within 30 days of delivery, subject to the terms below.

By purchasing from SWA Auto Sports LLC ("SWA"), Customer agrees to this Return & Limited Warranty Policy.

1. 30-DAY RETURNS

Eligible products may be returned within 30 calendar days from delivery.

All returns require prior authorization from SWA.

For non-defective returns:

  • Buyer is responsible for return shipping.

  • Original shipping charges are non-refundable.

  • A 15% restocking fee applies.

  • Product must be unused, unmodified, complete, and in new/resalable condition.

  • All original hardware, accessories, and packaging must be included.

Products returned damaged, incomplete, materially used, or in non-resalable condition may be subject to additional deductions or may be refused.

2. INSTALLED OR MODIFIED PRODUCTS

Products are generally not eligible for non-defective return once they have been:

  • Installed;

  • Drilled;

  • Cut;

  • Trimmed;

  • Sanded;

  • Ground;

  • Heated or reshaped;

  • Permanently taped, glued, or bonded;

  • Otherwise modified.

Installation marks, enlarged mounting holes, scratches, adhesive residue, deformation, or similar evidence may be considered signs of use.

3. TEST-FIT BEFORE INSTALLATION

Customers must inspect and test-fit the product before permanent installation or modification.

Aftermarket automotive products may require reasonable adjustment during installation.

Minor variation in:

  • Panel gaps;

  • Alignment;

  • Mounting position;

  • Edge position;

  • Fitment between adjoining panels

does not automatically mean the product is defective.

Vehicle production tolerances, previous accidents, body repairs, replacement bumpers, suspension changes, or other aftermarket modifications may affect fitment.

Professional installation is strongly recommended.

4. FITMENT CLAIMS

If Customer believes a product has a manufacturing-related fitment issue, Customer must contact SWA before permanently modifying the product.

SWA may require:

  • Full vehicle photos;

  • Photos showing the complete product positioned on the vehicle;

  • Close-up photos of the claimed issue;

  • Photos of mounting points;

  • Vehicle year, make, model, and trim;

  • Clear video showing the fitment concern.

Photos showing only a small section of the product may not be sufficient to verify a fitment defect.

5. DEFECTIVE PRODUCTS

If a product arrives defective, damaged, incorrect, or missing parts, Customer must contact SWA within 7 days of delivery.

SWA may require photos, videos, troubleshooting information, or installation information before approving a claim.

For approved defective claims, SWA may provide a prepaid return label.

Returned products may be inspected and tested.

If a covered defect is confirmed, SWA may provide:

  • Repair;

  • Partial replacement;

  • Full replacement;

  • Store credit;

  • Refund where appropriate or required by law.

SWA may replace only the defective component when replacement of the full set is unnecessary.

6. PRODUCTS CLAIMED DEFECTIVE BUT FOUND NON-DEFECTIVE

If a product is returned as defective but testing or inspection reasonably determines that:

  • No manufacturing defect exists;

  • The issue resulted from installation;

  • The issue resulted from the vehicle;

  • The issue resulted from misuse or modification;

  • The product performs within intended specifications;

the return may be treated as a non-defective return.

Customer may be responsible for:

  • Original shipping;

  • Return shipping;

  • Re-shipping;

  • Restocking fees;

  • Any reduction in value caused by use, damage, or missing parts.

7. SIX-MONTH LIMITED WARRANTY

Unless otherwise stated on the product page, new SWA products include a:

6-MONTH LIMITED WARRANTY

The warranty begins on the original purchase date and applies only to the original purchaser.

The warranty covers manufacturing defects in materials or workmanship under normal intended use.

Proof of purchase may be required.

8. WARRANTY REMEDY

For an approved warranty claim, SWA may:

  1. Repair the product;

  2. Replace the defective component;

  3. Replace the complete product where necessary;

  4. Provide another remedy required by applicable law.

Replacement components may be new, refurbished, or functionally equivalent where permitted by law.

Replacement of one component does not automatically qualify Customer for replacement of the entire kit.

Unless required otherwise by law, a replacement does not restart the original six-month warranty period.

9. WARRANTY EXCLUSIONS

The Limited Warranty does not cover damage caused by:

  • Improper installation;

  • Collision or impact;

  • Road debris;

  • Curbs;

  • Potholes;

  • Speed bumps;

  • Driveways;

  • Scraping or bottoming out;

  • Racing or off-road use;

  • Misuse or negligence;

  • Unauthorized repair;

  • Modification;

  • Cutting, drilling, sanding, grinding, or reshaping;

  • Harsh chemicals or improper cleaning;

  • Pressure washing damage;

  • Environmental damage;

  • Normal wear and tear;

  • Rock chips;

  • Scratches;

  • Cosmetic wear;

  • Damage caused by other aftermarket parts;

  • Damage caused by the vehicle itself.

Damage caused after delivery is not considered a manufacturing defect.

10. INSTALLATION & LABOR COSTS

Unless required by applicable law, SWA is not responsible for third-party expenses including:

  • Installation;

  • Removal;

  • Reinstallation;

  • Shop labor;

  • Diagnostic fees;

  • Vehicle downtime;

  • Rental vehicles;

  • Towing;

  • Storage;

  • Modification of surrounding vehicle components.

Customers should inspect and test-fit products before paying for permanent installation.

11. SHIPPING DAMAGE

Shipping damage must be reported within 7 days of delivery.

Customer must keep:

  • Product;

  • Shipping carton;

  • Shipping label;

  • Internal packaging;

  • Packing materials.

SWA may require photos of:

  • Damaged product;

  • Product inside the original package;

  • Outer packaging;

  • Shipping label;

  • All sides of the box;

  • Internal packaging materials.

Do not discard packaging until the claim is resolved.

12. WRONG OR MISSING ITEMS

Incorrect or missing-item claims must be reported within 7 days of delivery.

SWA may request photos or video showing:

  • Everything received;

  • Shipping label;

  • Outer packaging;

  • Inner packaging;

  • Product labels or part numbers.

Verified fulfillment errors will be corrected by SWA.

13. MISSING PACKAGES

If tracking shows delivered but the package cannot be located, Customer should:

  • Check all entrances and delivery areas;

  • Check with household members or neighbors;

  • Check with building management where applicable;

  • Contact the carrier;

  • Notify SWA promptly.

SWA may assist with a carrier investigation and may request documentation required by the carrier.

14. RETURN-TO-SENDER / FAILED DELIVERY

Customer is responsible for providing a correct and deliverable address.

If a shipment is returned because of:

  • Incorrect address;

  • Incomplete address;

  • Refused delivery;

  • Failure to pick up a held package;

Customer may be responsible for shipping and re-shipping costs.

If Customer requests a refund instead of re-shipment, applicable shipping charges may be deducted where permitted by law.

15. PRODUCT EXCHANGES

Non-defective exchanges are subject to availability and approval.

Customer is responsible for:

  • Return shipping;

  • Shipping of the replacement product;

  • Applicable price difference;

  • Applicable restocking charges.

Installed, damaged, modified, or materially used products are generally not eligible for voluntary exchange.

16. OPEN-BOX / CLEARANCE / FINAL SALE

Open-Box Products

Unless otherwise stated, open-box products include a 30-day limited warranty.

Clearance / AS-IS / Final Sale Products

Products clearly listed as:

  • Clearance;

  • AS-IS;

  • Final Sale;

  • Discontinued;

  • No Returns;

are not eligible for voluntary returns or exchanges unless required by applicable law.

Warranty coverage, if any, will be stated on the applicable product page.

17. INTERNATIONAL ORDERS

Customers are responsible for:

  • Import duties;

  • Customs charges;

  • Brokerage fees;

  • Taxes;

  • VAT;

  • Other government fees.

Unless otherwise stated in writing, SWA's standard six-month limited warranty applies only to products originally shipped to the 48 contiguous United States.

Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other international destinations may have different warranty limitations.

18. REFUNDS

Approved refunds will generally be issued to the original payment method.

Shipping charges are non-refundable for non-defective returns.

Once SWA submits a refund, posting time is controlled by the Customer's bank, card issuer, or payment provider.

19. CHARGEBACKS

Customers are encouraged to contact SWA before opening a payment dispute so SWA has an opportunity to investigate and resolve the issue.

SWA may provide relevant documentation to the payment processor, including:

  • Order records;

  • Tracking;

  • Delivery confirmation;

  • Customer communications;

  • Photos and videos;

  • Troubleshooting records;

  • Return inspection results;

  • Applicable policies.

Opening a payment dispute does not automatically establish that a product is defective.

20. FRAUDULENT OR ABUSIVE RETURNS

SWA reserves the right to investigate suspected fraudulent or materially false claims, including:

  • Returning a different product;

  • Returning an incomplete product;

  • Serial or product identification mismatch;

  • Deliberate damage;

  • Manipulated photos or videos;

  • Misrepresenting installation damage as a manufacturing defect.

Claims may be denied where the returned merchandise or available evidence does not support the claim.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SWA is not responsible for indirect, incidental, or consequential losses, including:

  • Vehicle downtime;

  • Lost income;

  • Rental-car expenses;

  • Towing;

  • Storage;

  • Installation or removal charges;

  • Diagnostic charges.

Nothing in this Policy limits any right or remedy that cannot legally be waived.

22. POLICY SUMMARY

Return Window: 30 days from delivery
Non-Defective Restocking Fee: 15%
Standard Warranty: 6-Month Limited Warranty
Open-Box Warranty: 30 days
Visible Damage / Wrong / Missing Item: Report within 7 days
Installed / Modified Products: Generally non-returnable
Customer Return Shipping: Customer responsibility for non-defective returns
Original Shipping: Non-refundable for non-defective returns
Professional Installation: Strongly recommended
Test Fitment: Required before permanent installation or modification

SWA Auto Sports LLC reserves the right to update this Policy from time to time. The policy applicable to an order will be the version in effect at the time of purchase, subject to applicable law.