⭐ 1/5 — Terrible customer service.
I purchased a front lip and rear spoiler from SWA Auto Sports, but the fitment was not correct. I even showed them their own one-star reviews where other customers reported similar fitment issues, yet they still questioned my ability to install the front lip.
They went as far as telling me I “could not afford to go to a proper shop for a proper installation.” I found that extremely disrespectful and unprofessional.
They also tried to tell me I needed photo proof of a defective item to return it, despite that requirement not being stated in their return policy. They also attempted to charge a 15% restocking fee.
I followed their return process and sent both products back. They have received the items, but are now refusing to issue my refund.
Very disappointing experience. I would strongly recommend carefully reviewing their return policy before purchasing and keeping documentation of everything.